Privacy policy

Privacy Policy
Last updated: February 10, 2026

Tender Rest US operates this shop and website, including all related information, content, features, tools, products, and services, in order to provide you as a customer with a personalized shopping experience (the “Services”). Tender Rest US is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

What Personal Data Do We Collect or Process?

When we use the term “personal data,” we mean information that identifies you or another individual, or that can be directly associated with you. Personal data does not include information that has been collected anonymously or anonymized so that it can no longer identify you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact information, including name, postal address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit/debit card numbers, financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmations, and other payment details.

  • Account information, including username, password, security questions, configurations, and preferences.

  • Transaction information, including items viewed, added to cart, saved to a wishlist, purchased, returned, exchanged, or canceled, and your transaction history.

  • Communications with us, including information you provide when contacting us, such as customer support inquiries.

  • Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information, including information about your interactions with the Services, such as how and when you access or browse them.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you, for example when you create an account, access or use the Services, communicate with us, or otherwise provide your personal data.

  • Automatically through the Services, including from your device when you use our products or Services or visit our website, and through cookies and similar technologies.

  • From our service providers, for example when we engage them to enable certain technologies or when they collect or process your personal data on our behalf.

  • From our partners and other third parties.

How Do We Use Your Personal Data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

Providing, customizing, and improving the Services.
We use your personal data to provide the Services to you, including fulfilling our contract with you, processing payments, fulfilling orders, saving your preferences and items of interest, sending account-related notifications, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and personalizing your shopping experience (e.g., recommending products based on your purchases). This may also include improving and optimizing the Services.

Marketing and advertising.
We use your personal data for marketing and promotional purposes, such as sending marketing communications via email, SMS, or mail, and displaying advertisements online for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activities related to the Services.

Security and fraud prevention.
We use your personal data to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action against fraudulent, illegal, unsafe, or malicious activities, protect public safety, and maintain the security of our Services. If you create an account, you are responsible for safeguarding your login credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone.

Communicating with you.
We use your personal data to provide customer support, respond to your inquiries promptly, and maintain our business relationship with you.

Legal reasons.
We use your personal data to comply with applicable laws, respond to lawful requests (including from law enforcement or regulatory authorities), investigate or participate in civil investigations, litigation, or other adversarial proceedings, enforce our terms or policies, and protect or defend the Services, our rights, and the rights of our users or others.

How Do We Disclose Personal Data?

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • To vendors and other third parties (including Shopify) who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • To business and marketing partners who provide marketing services or display advertising to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across merchants and websites. These partners use your data in accordance with their own privacy policies. Depending on where you reside, you may have the right to direct us not to share your information for targeted advertising.

  • When you request or consent to the disclosure of information to third parties (e.g., for product delivery or when using social media integrations).

  • To our affiliates or within our corporate group.

  • In connection with business transactions (e.g., mergers or insolvency), to comply with legal obligations, enforce terms, or protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data regarding your access to and use of the Services in order to provide and improve them. Data submitted to the Services will be transmitted to Shopify and may be shared with third parties located in other countries.

We also use certain enhanced Shopify features that incorporate data from your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing your personal data, including responding to requests to exercise your rights. For more information, please refer to the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you follow such links, you should review their privacy and security policies. We are not responsible for the privacy or security of these sites or the accuracy of their content. Information you share in public or semi-public areas (e.g., social networks) may be visible to others without restriction.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided personal data, please contact us to request deletion. As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” (as defined by applicable law) personal data of individuals under 16.

Security and Data Retention

No security measures are perfect, and we cannot guarantee absolute security. Information transmitted to us may be at risk during transmission. Please avoid using insecure channels for sensitive information.

We retain personal data as long as necessary to manage your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right of access to the personal data we hold about you.

  • Right to deletion of your personal data.

  • Right to rectification of inaccurate data.

  • Right to data portability, including requesting transfer to a third party.

  • Managing communication preferences, including opting out of marketing emails.

If you reside in the UK or EEA, you may also have:

  • Right to object or restrict processing.

  • Right to withdraw consent, where processing is based on consent.

You may exercise your rights through the Services where indicated or by contacting us using the details below. Exercising your rights will not result in discrimination. We may verify your identity before processing requests.

Complaints

If you have complaints about how we process your personal data, please contact us. Depending on your location, you may also lodge a complaint with your local data protection authority.

International Transfers

Your personal data may be transferred to, stored, and processed outside your country of residence. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards, unless the destination country ensures an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the updated version on this website and revise the “Last updated” date accordingly.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us by email at business@tender-rest.com, by mail at:

Kaiserstraße 16
60311 Frankfurt am Main
Germany

For purposes of applicable data protection laws, we are the data controller of your personal data.